Cancellation Policy
RC Build Fly believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the RC Build Fly marketing team has obtained on special occasions like Pongal, Diwali etc. These are limited occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged or defective consumer durable items and non durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3-4 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case the exchange of products of with bill or without bill are not permitted.
Return Policy
All electronics, unless defective are non-returnable.
Any merchandise returned to RC Build Fly that are determined to be used or not new due to packaging damage, signs of use or missing parts, including instructions, manuals or any factory paperwork, will be returned to the customer and the customer will pay all shipping costs.
When preparing your merchandise for return makes sure all packaging materials, all parts and all instructions and paperwork are included. If anything is found to be missing, RC Build Fly will not be able to accept your return.
Contact RC Build Fly to Returned merchandise authorization. Any merchandise arriving without a Returned merchandise authorization will be refused and returned to sender.
RC Build Fly will only refund shipping charges on returns if the return is due to a shipping error. Any other shipping charges will not be refunded. The refund will only be for the cost of the item returned. The customer is responsible for any insured returned shipments. RC Build Fly will not pay for insurance on returned shipments.
When preparing your merchandise for return makes sure all packaging materials, all parts and all instructions and paperwork are included. If anything is found to be missing, RC Build Fly will not be able to accept your return.
Contact RC Build Fly to Returned merchandise authorization. Any merchandise arriving without a Returned merchandise authorization will be refused and returned to sender.
RC Build Fly will only refund shipping charges on returns if the return is due to a shipping error. Any other shipping charges will not be refunded. The refund will only be for the cost of the item returned. The customer is responsible for any insured returned shipments. RC Build Fly will not pay for insurance on returned shipments.
Damaged Merchandise
When the package arrives, if there is any visible damage we recommend you refuse the shipment. If the damage is discovered after accepting the package please contact RC Build Fly as soon as possible. Make sure to save all paperwork and packaging with the damaged merchandise, we may need it to process a claim. Do not return any shipment damaged merchandise yourself. We will issue a pick up ticket once a claim has been filed.
Defective Merchandise
Check your order and merchandise as soon as it is received. If you find any defective and or missing parts before use, please be sure to contact RC Build Fly as soon as possible for replacement.
All returned merchandise must be in new and unused condition and in original packaging. 25% restocking fee will be applied to all returns. The mounting of any parts, subassemblies, any electronics, any hardware, any similar conditions will constitute the merchandise as used. RC Build Fly does not except returns on used merchandise.
All returned merchandise must be in new and unused condition and in original packaging. 25% restocking fee will be applied to all returns. The mounting of any parts, subassemblies, any electronics, any hardware, any similar conditions will constitute the merchandise as used. RC Build Fly does not except returns on used merchandise.